The trusted answering service you’ve been looking for
As the UK’s #1 provider, we’ve perfected the art of giving businesses brilliant people superpowered by technology to capture every opportunity, deliver outstanding service, save you time, and cut the costs of employing staff.


Which of our services is right for your business?
Telephone Answering
Service
Your own PA looking after calls exactly as if based in your business
Key features
- Your own Moneypenny PA briefed by you
- Tailored call answering instructions
- Appointments booked into your diary
Message Taking
Service
Our team of brilliant people answering your calls and taking messages
Key features
- Pre-agreed answering template
- Up to five data fields captured
- Messages taken for all calls
Managed Live Chat
Service
Gold standard people and technology to handle chats on your website
Key features
- Trained agents following your scripts
- Customisable chat window to your brand
- Chats filtered and fielded to your team
A trusted partner to businesses of all sizes
About us
Celebrating 25 years of excellence – most people in the UK have spoken to Moneypenny. Few realise it.
Collaborating with
The Swift Outsourcing Difference
Our team quickly becomes a flexible and seamless extension of yours

Hand-picked people
To save you hiring a permanent team member, we make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.
Award-winning culture
Widespread employee loyalty means you're getting very experienced people working as trusted members of your team, permanently eliminating the need to recruit, hire and train in-house.
Personality & warmth
Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.
Innovation for a Better Customer Experience
With Moneypenny, your business is getting the optimum amount of technology, blended together perfectly with the very best people. For start-ups and SMEs, this means having access to world-leading communication technology for a fraction of the cost. And for larger businesses, our years of experience translate into rich insight and service-enhancing switchboard features you simply won’t find elsewhere. From instant caller recognition, volume-reducing intelligent speech technology, CRM integrations and more; all of our systems are built in-house and maintained by us so they function seamlessly in your environment for the ultimate customer experience.
Flexible
Products
Accessible for any size of business and easy to implement
Clever
Software
Blocks cold callers and recognises VIP & repeat customers
CRM
Integrations
Ensure a seamless flow of real-time information between us
Business
Continuity
Means you remain operational in the face of the unexpected
Get your quote today
& have 7 days free
You could be briefing your Swift Outsourcing PA today.
- Solutions for small & large businesses
- 24/7 provision available
- Tech-enabled for remote working
- 20 years' experience
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